Responsible Service Of Alcohol And Gambling Qld Online

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Responsible Service of Alcohol Policy. Responsible Service of Gaming Policy. Support services. If you require support for your concerns with alcohol or gambling, please reach out to the following support services: gamblinghelponline.org.au drinkwise.org.au. We recommend the accredited company Express Online Training (RTO 40592), which have several offers for different states (RSA – Provide responsible service of alcohol – SITHFAB002). If you are in Sydney and would like to attend a centre to get your certificate, we recommend the accredited company Edway (RTO 91401).

ServiceResponsible service of alcohol and gambling qld online banking

The Gambling Help service is a free and confidential support which operates during business hours across Queensland. The Gambling Help services are located in 14 regions and operate out of approximately 30 sites across Queensland. All services are free and confidential.

Responsible Service Of Alcohol And Gambling Qld Online Banking


Queensland Gambling Help is provided via two support systems, the Gambling Helpline and the Gambling Help counselling service.

The Gambling Helpline (1800 858 858) is a free, confidential telephone help service which operates 24 hours a day, 7 days a week.

The Gambling Helpline offers immediate information and assistance over the phone, crisis support and referral to your closest Gambling Help service. These services are available for anyone affected by problem gambling, be it yourself, a partner, family member or friend. Calls to the Helpline are free from landlines, and won't be listed on your phone bill (though may be listed on mobile phone bills).

The Gambling Help counselling service provides free, professional face-to-face and telephone counselling. Counselling may include help with addictions, relationships and financial counselling for people with gambling-related problems and their families.

Gambling Help service details in Queensland.

24/7 Support

Support, information and counselling services are available 24 hours, 7 days a week. To speak to a professional immediately, you can:

Phone Gambling Help Line on 1800 858 858 or access information online.

Children and young people can also contact the Kids Helpline on 1800 551 800

Gambling services

The Gambling Help service is a free and confidential support which operates during business hours across Queensland. The Gambling Help services are located in 14 regions and operate out of approximately 30 sites across Queensland including:

Financial counselling

Read how to access financial counselling.

Self-exclusion

There are two types of exclusions in Queensland:

All gambling providers in Queensland must exclude a patron when the patron requests to be self-excluded.

If you believe that you need to exclude yourself from a venue, there are some key points to be aware of:

Every hotel, club and casino has brochures which they can provide on exclusions and the exclusion process. Ask your local venue for a copy.

Read more information on exclusions in Queensland.

Responsible Service Of Alcohol And Gambling Qld Online Application

Information in other languages

View information about gambling support services available in other languages.

Non-English speakers.

  • Brisbane 07 3423 6950
    Relationships Australia

  • Bundaberg 07 4153 8400
    UnitingCare Community–Fraser District

  • Caboolture and Redcliffe Peninsula 07 5428 6244
    Lives Lived Well

  • Cairns 07 4050 4955
    UnitingCare Community–Cairns Region

  • Gold Coast 07 5575 6122
    Relationships Australia

  • Ipswich 07 3281 8677
    Relationships Australia

  • Logan 07 3808 9235
    Relationships Australia

  • Longreach 07 4658 1855
    Relationships Australia

  • Mackay and Whitsunday 07 4957 4542
    Relationships Australia

  • Moonyah Rehabilitation Service
    07 3369 0922
    Salvation Army (Residential facility)

  • Mt Isa 1300 672 273
    Centacare North Queensland

  • Rockhampton and Central Queensland 07 4926 9377
    Relationships Australia

  • Sunshine Coast 07 5492 7255
    Relationships Australia

  • Toowoomba and South West 1300 991 443
    Lifeline Darling Downs and South West Queensland

  • Townsville 1300 672 273
    Centacare North Queensland

  • Wide Bay and Burnett 07 4191 3100
    UnitingCare Community–Fraser District
    • Self-exclusion - when you approach a venue and ask to be excluded/banned
    • Venues Initiated exclusion - when the venue initiates the exclusion and excludes/bans you from the venue.
    • you can seek assistance to self-exclude either with the venue's Customer Liaison Officer or, you can approach your local Gambling Help service for advice and assistance
    • you will be required to complete some documentation for the venue
    • you are required to visit each venue from which you wish to be excluded in person
    • there is a 24 hour cooling off period if you change your mind
    • an exclusion order must remain in place for a minimum of 12 months up to a maximum of 5 years, after which it automatically expires.